Getting Started
How do I sign up?
Click "Sign in with Google" on the homepage. Your account is automatically created on first sign-in.Is this app free?
Yes, Secret Santa is completely free to use.Do I need a Google account?
Currently, yes. We use Google authentication for secure, simple sign-in.Groups
How many groups can I join?
There's no limit! Join as many Secret Santa exchanges as you'd like.Can I be in multiple groups at once?
Yes, you can participate in many groups simultaneously.What happens if someone leaves a group?
Before the draw, members can leave and the group continues normally. After the draw, leaving would disrupt assignments, so it's not recommended.Can I delete a group?
Admins can archive groups, which removes them from active view while preserving history.The Draw
Is the draw really random?
Yes! Our algorithm ensures mathematically fair, random assignments.Can I redo the draw?
Admins can reset and redo the draw before the exchange date, but not after.What if the draw fails?
This usually means exclusion rules are too restrictive. Try removing some exclusions.Can I see who has me as their Santa?
No, that would ruin the surprise! You'll find out at the exchange.What if I accidentally see my assignment?
The reveal is blur-protected, but if you do see it accidentally, the surprise is still preserved for others!Exclusions
What are exclusion rules?
Rules that prevent certain pairs from being matched (e.g., couples who already exchange gifts).Are exclusions mutual?
Yes, if A can't draw B, then B also can't draw A.How many exclusions can I set?
Be careful - too many exclusions can make a valid draw impossible. The system will warn you.Can I add exclusions after the draw?
No, exclusions must be set before running the draw.Wishlists
Who can see my wishlist?
Only your Secret Santa(s) can see your wishlist items.Can I have different wishlists for different groups?
Yes, you can assign items to specific groups or keep them general.What if I don't add a wishlist?
Your Santa will rely on your profile interests and AI suggestions.Can I update my wishlist after the draw?
Yes! Keep updating it to help your Santa find the perfect gift.Messaging
Are messages really anonymous?
Yes, your identity is completely hidden when messaging as a Santa.Can admins read my messages?
No, messages are private between you and your recipient/Santa.When can I send messages?
Only after the draw is complete.Will my Santa know who I am when I message them?
Yes, when you message as a recipient, they know it's you (their recipient), but you don't know who they are.Events
Do I have to set event details?
No, it's optional but helpful for coordinating the exchange.Can everyone see RSVPs?
Yes, all group members can see who's attending.Can I change my RSVP?
Yes, update it anytime before the event.AI Suggestions
How accurate are AI suggestions?
They're personalized starting points based on profile and wishlist data. Use them as inspiration!Why are suggestions not showing?
Your recipient may need more profile information or wishlist items.Are suggestion prices accurate?
They're estimates. Always verify actual prices before purchasing.Gift History
What is gift history?
A record of past exchanges including who you gave to and received from.How do I add to history?
After the exchange, you can record gift details before archiving the group.Can I see my history across years?
Yes, the history page shows all your past exchanges.Privacy & Security
Is my data secure?
Yes, we use secure authentication and encrypted connections.Who can see my profile?
Group members can see your name and public profile info.Can I delete my account?
Contact the admin for account deletion requests.Troubleshooting
I can't sign in
- Make sure you're using a Google account
- Try clearing your browser cache
- Check that cookies are enabled
I'm not receiving notifications
- Check your notification settings
- Ensure browser notifications are enabled
- Try refreshing the page
The page won't load
- Check your internet connection
- Try a different browser
- Clear your browser cache
I can't find my group
- Check the Groups page for all your groups
- Make sure you're signed in
- Verify the invite code was correct
Something else isn't working
- Refresh the page
- Sign out and back in
- Contact the group admin for help
Contact & Support
How do I report a bug?
Contact the app administrators or report issues through the feedback system.How do I suggest a feature?
We welcome suggestions! Use the feedback channels to share ideas.Where can I get more help?
- Check this FAQ
- Contact your group admin
- Reach out to support